DEF Services
Boy, oh boy, our customers are demanding. But so they should be, we say!!!
Our customers are constantly looking to deliver the best service at the best price on behalf of the people they work for - us, Joe and Josephine Public. They demand of DEF first class Service Level Agreements, robust project management and continuous improvement across the software. As members of the good old general public ourselves, we're pretty glad they demand nothing less.
We employ tools such as PRINCE2 (we're Accredited Practitioners don't you know), live and breathe by our tailored SLA's, regularly invest in our award winning service support team, have an R&D plan that would make Steve Jobs think twice, a finely tuned DR strategy delivered by IBM and a commitment to excellence that runs the breadth of the company.
If you'd like to know more about any of these areas, just contact David (df@def.co.uk) and he'll be happy to talk you through it all in a little more detail.
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